THE BARKTIQUE POLICIES
Please be informed that these policies have been designed to ensure the best possible experience for both you and your dog.
Appointment:
-Cancellations require a 24-hour notice. –
–There will be a $30 rebooking fee PER DOG for the first late cancellation.
2nd and 3rd cancellations will be 50% of your last full groom price with a $30 minimum, and any late cancellations after will be 100% of the last full groom.
-If you are 15+ minutes late, you may need to reschedule, and the missed appointment a fee will apply. If we are able to accept your dog late a late fee ($40/hr.) will apply.
-You must pick up within 30 minutes of ready time. Late pickups will be charged $40 per hour. We do not provide daycare services.
-All dogs must be on a leash.
-We kindly as that you do not drop your dog off more than an hour prior to your appointment and pick up within one hour after they are finished.
–Rabies vaccination MUST be current with ALL clients. We must have paperwork on file.
Other vaccinations should be up to date based on your vet’s recommendations.
–Please use the grass to potty and do NOT let your dog(s) potty on the sidewalk or in the salon.
Do not show up early to see if your dog is ready. This excites the pet and adds time and risk to the appointment. If this happens your dog will be considered finished, and the full fee will apply. Safety of your pet is our #1 priority.
Our prices increase at the beginning of every year to ensure our staff is paid a livable wage and we can continue to give your dog the best services we can provide.
Thank you for helping us help your pets!
Condition of Pet:
We do not accept flea/tick infested dogs in the salon.
Please seek flea/tick treatment from your vet or contact us before the appointment.
We will de-matt dogs, to an extent, at a rate of $1.50/minute if the matting is minimal and the dog tolerates the process.
If there is excess matting or the dog is uncomfortable, it will need to be shaved to start with a fresh coat. We believe in comfort and safety over vanity and have each pet’s best interest in mind. We will never do more than one major de-matting per dog.
Fluffy trims at/over half and inch will be required to maintain a minimum 4-6 week schedule. In some cases, we may require a more frequent schedule if necessary for the comfort of your dog. If the schedule cannot be maintained, we may not be the best fit for your dog. We want your pet to have the best experience possible.
Behavior:
We do not groom aggressive dogs.
Dogs that require special handling that add additional time to the groom can expect an additional handling fee of $5-30 depending in the severity of the issues and time involved.
Behavioral cases will be accepted on a case-by-case basis.
Dogs that require special handling that add additional time to the groom can expect an additional handling fee of $25-50 depending in the severity of the issues and time involved. Behavioral cases will be accepted on a case-by-case basis.